It is up to Telephone Operators to take incoming calls from customers, vendors and other callers for any type of business. They answer questions about the company, direct calls to appropriate departments and perform basic administrative tasks. Depending on the type of business in which they are employed, Telephone Operators might make appointments, set up delivery schedules or dispatch messages to company personnel. Telephone Operators might also be responsible for answering email inquiries. In addition, they might page specific employees at a customer’s request, greet visitors upon entry to the business and make company announcements regarding special messages or in emergency situations.
In the list below, you will find specific skills and abilities that might commonly be addressed in a Telephone Operator cover letter.
Learn how these skills can be discussed in a Telephone Operator cover letter by reviewing the sample provided below.
Dear Ms. Hastings:
I am writing at this time to be considered for your Telephone Operator vacancy, which I saw posted recently on your website. I feel that my ten years experience as a Telephone Operator for both large and small companies has allowed to me fully develop the skills you require for this position.
My strongest qualities include a clear and strong speaking voice; exceptional listening skills; above-average organizational skills; and a friendly personality that is essential to this profession. I have successfully handled calls from customers, sales personnel, shipping companies, office equipment vendors, manufacturer representatives and corporate executives.
Also, I possess strong knowledge of Microsoft applications and have the ability to type 65 WPM. I have worked extensively with both PBX and VoIP telephone systems and have handled incoming and outgoing calls for companies with more than 1,500 employees.
Below you will find a brief outline of my professional accomplishments that I feel demonstrate my success in this field and my ability to handle all of the responsibilities associated with your Telephone Operator position:
- Assisted in the upgrade of in-house paging system and telephone equipment for Black Runway Industries to ensure quicker call response times and decrease hold times
- Oversaw three Telephone Operators at the main switchboard station for Chase Hospital Systems
- Managed data records and handled 70+ incoming/outgoing calls on a daily basis for Blue Shango Inc.
- Implemented incoming emergency call plan for Explosion Works
- Awarded Customer Support Award for providing exceptional customer service for all incoming calls from Sidewalker Industries
My ability to multi-task and handle all calls while also fulfilling receptionist and filing responsibilities would be an asset to your company. Furthermore, I have been well-trained in handling emergency calls and respond accordingly in stressful situations.
I welcome the opportunity to discuss these and other qualifications in person. I am available for an interview at your earliest convenience.
Thank you for your consideration.
Maria M. Perkins
Switchboard Operator Cover Letter
Switchboard Operators are in charge for answering phone calls using a computerized switchboard system. Essential job duties seen on a Switchboard Operator resume are taking and passing on messages, handling administration work, updating records, directing calls to the party requested by callers, collecting information about the purpose of the call, and asking follow-up questions. A typical situation where a Switchboard Operator is being used is when a client requires specific information and it is necessary for the company to route the call to a certain department.
A cover letter sample for Switchboard Operator should focus on the following skills and qualifications:
- Telephone etiquette
- Patience and diplomacy
- Organizational skills
- Good listening and communication skills
- Computer competences
- Attention to details
- Time management
Similar skills and abilities can be seen on the Switchboard Operator example cover letter provided below.
For help with your resume, check out our extensive Switchboard Operator Resume Samples.
Dear Mr. Garcia:
Upon learning of your opening for a Switchboard Operator, I hastened to submit my resume for your review. As a highly organized and customer-service-oriented professional with comprehensive reception and general administrative support experience, along with exceptional interpersonal and time management abilities, I am prepared to significantly contribute to Primera Health’s objectives in this position.
My background includes courteously yet quickly answering and routing a high volume of phone calls for busy medical offices. Adept at answering caller inquiries and directing them to the appropriate provider’s office, I possess additional skills in updating records, operating pager systems, and tracking daily staff schedules while maximizing efficiency and productivity. With a firm commitment to providing outstanding customer service, I excel at prioritizing tasks, demonstrating superior telephone etiquette, and complying with confidentiality regulations and service standards.
Highlights of my experience include…
- Delivering live operator assistance for fast-paced hospitals, physician offices, and off-site medical facilities, processing all communications through multi-line, unlimited extension switchboards and answering and directing up to 225 calls each workday.
- Managing operation of overhead/beeper paging system to maximize patients’ ability to reach their providers in urgent and/or off-hours situations.
- Coordinating, updating, and executing proper hospital emergency procedures.
- Ensuring prompt attention to callers and providing consistently outstanding customer service.
- Demonstrating a solid commitment to providing excellent support within high-pressure environments to facilitate achievement of organizational success.
- Excelling at balancing multiple tasks while providing top-level organization and communication skills.
My skills in switchboard operation within busy healthcare facilities position me to excel in this role, and I am confident my additional strengths will readily translate to your environment. The chance to offer more insight into my qualifications would be appreciated. Thank you for your consideration, and I look forward to speaking with you soon.
Irene R. Porter